Lake Shore Field Service Technicians diagnose and assist with field problems.

Lake Shore’s Marine/Defense Service Department is staffed by our authorized Technical Representatives to provide support to our customers in the United States and around the world. These Tech Reps are strategically located near the major ports on the East, West, and Gulf Coasts to provide rapid response at minimal cost to our customers. Lake Shore’s Tech Reps are factory trained on all of Lake Shore’s defense products. Their expertise ranges from theory of operation and diagnosis, to material selection and design. The representatives are experienced in both deckplate and classroom environments, and are routinely called upon to troubleshoot, repair, and provide training on the wide range of equipment we have manufactured and installed over many decades.

During the course of their work, they provide hands-on support to the operators and routinely verify and promulgate revisions to technical documentation to ensure full compliance with actual installations.

As full time employees, the field service engineers enjoy direct access to all of their colleagues at Lake Shore, including the engineers, designers, and factory employees who designed and built the product. Lake Shore’s customer base is worldwide, and our technical and administrative support personnel are accustomed to responding when and where needed. International travel is routinely accommodated.

See our Marine/Defense Field Service Rates